Terms of service
Welcome to PNW Reptile Bites. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases or using our site.
1. General Terms
Eligibility: By using this site, you confirm that you are at least 18 years old or have obtained the consent of a legal guardian.
Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
2. Product Information
Live Feeder Insects: We strive to ensure the highest quality of live feeder insects including, but not limited to, Dubia roaches, hornworms, mealworms, and superworms.
Availability: Product availability is subject to change without notice. We cannot guarantee the availability of all items at all times due to breeding cycles and demand.
Care Instructions: It is your responsibility to understand the care requirements of the insects and reptiles you are purchasing for, including the conditions in which the feeders need to be kept.
3. Shipping & Delivery
Shipping Schedule:
Live Feeder Insects: Shipped Monday through Wednesday to ensure safe delivery and avoid weekend delays. Orders placed after Wednesday will be shipped the following week.
Frozen Feeders: Shipped separately from live insects due to special packaging and handling requirements.
Chameleons & Geckos: Shipped on a case-by-case basis, with scheduling coordinated to ensure the safest transit conditions.
Live Arrival Guarantee:
We guarantee live arrival of our feeder insects, chameleons, and geckos within the United States, provided the package is received on the first delivery attempt. If your order arrives DOA (Dead on Arrival), please contact us within 24 hours of delivery with photos for a replacement or refund.
Weather Conditions:
We do not guarantee live arrival if temperatures in the shipping or destination location fall below 32°F (freezing) or rise above 85°F during transit. Extreme temperatures can cause stress or fatal conditions for live insects, chameleons, and geckos.
To help ensure safe delivery:
Someone must be available to receive the package immediately upon arrival to prevent exposure to extreme temperatures.
For cold weather (below 50°F): Heat packs may be included in shipments at our discretion.
For hot weather (above 80°F): Shipments may be delayed until temperatures are safer.
We reserve the right to delay or modify shipping schedules due to weather concerns to protect live animals and insects.
Hold for Pickup Option: To avoid exposure to extreme temperatures, we strongly recommend holding live shipments for pickup at your nearest USPS or FedEx facility. If you prefer this option, please request it at checkout or contact us before shipping.
🚨 Frozen Feeder Orders: Should be promptly transferred to a freezer upon arrival to maintain quality.
We appreciate your understanding, as our priority is the safety and well-being of your feeders and reptiles. If you have any concerns about weather conditions in your area, please contact us before placing an order.
Shipping Costs: Shipping fees are non-refundable and are calculated at checkout. Any additional shipping charges due to location or special requirements will be added to your final balance.
Live Feeder Insects: Fixed-rate shipping applies.
Frozen Feeders:
Washington & Oregon addresses: Flat-rate shipping applies.
All other U.S. addresses: A separate fixed shipping rate applies.
Chameleons & Geckos: Fixed-rate shipping applies and includes overnight delivery to ensure the animal’s safety.
📍 Local Meet-Up & Free Pickup:
We offer local meet-up and free pickup options by appointment only.
4. Pricing and Payments
Prices: All prices listed on the site are in U.S. dollars and are subject to change without notice.
Payment Methods: We accept major credit cards, PayPal, and other approved payment methods. Full payment is required at the time of purchase.
Refunds: Due to the nature of our live products, all sales are final. Refunds or replacements will only be issued in the case of DOA insects, with proof provided within the required time frame (see Shipping & Delivery section).
5. Liability and Risk
Risk of Loss: Once the insects leave our facility and are shipped, the risk of loss is transferred to the buyer. We are not liable for delays or losses caused by third-party shipping providers.
Pet Safety: It is your responsibility to ensure the feeders you purchase are appropriate for your pets and that they are fed properly.
6. Order Cancellations and Changes
Order Changes: Any changes to an order must be made within 24 hours of purchase. Once the order has been processed or shipped, changes may not be possible.
Cancellations: Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are not permitted due to the perishable nature of the products.
7. Intellectual Property
All content on the website, including but not limited to text, graphics, images, and logos, is the property of PNW Reptile Bites. You may not use, reproduce, or distribute any content without our prior written consent.
8. Privacy Policy
Your personal information will be handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.
9. Governing Law
These Terms of Service and any transactions made through our website are governed by the laws of the state of Washington, without regard to its conflict of law principles.
10. Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our site and services constitutes your acceptance of any changes.
If you have any questions about these Terms of Service, please contact us at:
Email: ReptileBites@outlook.com