Privacy Policy

Effective Date: January 1, 2024

Here’s a Privacy Policy tailored for your website:

At PNW Reptile Bites, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

Personal Information - This includes any information you provide directly to us, such as:

  • Name

  • Email Address

  • Shipping and Billing Address

  • Phone Number

  • Payment Information (processed securely via third-party payment processors)

  • Order History

Non-Personal Information - We automatically collect certain non-personal information when you access our website, including:

  • IP Address

  • Browser Type

  • Operating System

  • Browsing Behavior on Our Site (pages visited, time spent, etc.)

  • Referral URL (how you reached our website)

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: Ensure accurate shipping, payment processing, and order confirmations.

  • Improve Customer Experience: Enhance our services, website functionality, and customer interactions.

  • Communication: Respond to your inquiries, send you order updates, and provide customer support.

Marketing: Send occasional promotional offers, newsletters, or updates if you have opted into such communications (you can opt-out at any time).

Legal Compliance: Fulfill legal obligations and respond to regulatory inquiries if necessary.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: For handling transactions and securely processing payments.

  • Shipping Providers: To fulfill and deliver your orders.

  • Website Hosting and Analytics Providers: To analyze website traffic and enhance user experience.

These service providers are required to keep your personal information confidential and use it only for the purposes for which it was provided.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance Your Experience: Store your preferences and recognize your device when you return to our site.

  • Track Website Analytics: Understand visitor behavior to improve website design and functionality.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our site may not function properly if cookies are disabled.

5. Data Security

We take the security of your information seriously. We implement industry-standard security measures such as:

  • SSL Encryption: Protects sensitive information transmitted over the internet.

  • Secure Payment Gateways: We use third-party payment processors to handle your payment data securely.

While we do our best to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will act swiftly in the event of any data breach.

6. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.

  • Update Your Information: Correct any inaccuracies in your personal data.

  • Request Deletion: Ask us to delete your personal information, subject to legal or regulatory obligations.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

To exercise these rights, contact us at ReptileBites@outlook.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website after changes are posted signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: ReptileBites@outlook.com